# Sample Output - Support Escalation Digest

Run metadata:
- Date: 2026-02-18
- Trigger: cron
- Session mode: isolated
- Delivery channel: slack

## Digest

- Threads analyzed: 204.
- Escalations surfaced: 17.
- P1 immediate escalations: 5.
- P2 same-day follow-ups: 8.

## Suggested Actions

- Dispatch P1 list to support lead now.
- Open response tasks for all P2 items.
- Review watchlist threads at next run interval.

## KPI Snapshot

- Median escalation response time: 41m
- SLA breach risk threads: 17
- Urgent unresolved thread aging: 6.3h